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Frequently Asked Questions

Quick answers to common questions

Account & Access
Click on "Forgot Password" on the login page, enter your email, and follow the instructions sent to your inbox.
Yes, go to Account Settings → Profile → Email Address and follow the verification process.
Absolutely! We use bank-level encryption and never share your data with third parties.
Tools & Features
Yes! Basic versions of all tools are completely free. Premium features offer advanced functionality.
Ensure you've selected the correct grading system (4.0 or 5.0) and entered valid grade points and credit units.
Yes! Create a free account to save calculations, track progress, and access history.
Premium & Billing
Unlimited tool usage, advanced features, priority support, ad-free experience, and exclusive content.
Go to Account Settings → Subscription → Cancel Subscription. You'll retain access until the end of your billing period.
Yes! Students get 50% off Premium with valid student ID verification.
Support & Help
Live chat: <30 seconds, Email: <2 hours, Complex issues: <24 hours. Premium users get priority.
Yes! Our team provides support in English, Hausa, Yoruba, and Igbo.
Absolutely! We love user feedback and regularly implement requested features.

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